Custom and personalized orders
I love custom and personalized orders! If you do not see something you re wanting, message me and I will do my best to make it! I also do many orders from heirloom silverware!!!!
Do you offer refunds?
Due to personalization on most of my items (wording, size, etc), I cannot offer refunds, sorry. If you have a problem with your order, please contact me.
I live outside of the US...will I have to pay a customs tax?
I do not know. You will have to check with the rules/regulations of the country you are living in. Most countries charge a tax after a certain amount but each are different.
I am not responsible for any customs taxes! If your package arrives at your local postal office, and you do not pay it, they will return the package to me. I will not resend without you paying shipping again. It is the buyers responsibility to pay taxes/shipping. Also, if a package is returned because you didn’t pay customs taxes, and it was a custom hand stamped item (name, dates, etc), I cannot offer a refund because I cannot resell the item.
Care instructions
On silverware items, since I use silver and silver plated items, they will eventually tarnish. I have started including a small polishing cloth in your order. Just polish it and it will return to a normal shine ❤️
What is your Shipping Speed?
I try to ship all of my orders at the very longest within 3 days! A lot of times, I can ship the same day! I do not have ANY of these items in stock, I make to order, but understand that customers like to receive their items quickly, as do I when I order online. However I CANNOT CONTROL THE POSTAL SERVICE. If your item is delayed in shipping, please understand that it is not my doing. If you need an item quickly, choose a faster shipping speed. Inside of the US, First Class generally is 3 days but their ONLY Guaranteed shipping speed is next day!
International buyers **** I have seen packages arrive in the destination country and be held up in customs. Please understand that I also have no control over customs***